ITIL 4 Foundation Certification

Based on Best Practices in IT Service Management – ITIL® 4 Foundation Certification is a globally recognized examination-based professional credential program that is accredited and managed by PEOPLECERT – the leading Player in Global Certifications Industry.

ITIL® 4 Foundation Certification has been specifically designed for IT Project Infrastructure Staff working across industry verticals like IT/ITeS, Software, Construction, Power/Energy, Government, Defense, Telecom, Manufacturing, Research & Development, Product Development, Oil & Gas, to name a few.

This certification serves as a foundation to build a career in the IT Infrastructure/IT Service Support Role.

Top companies recommend their IT, Networking, Desktop Support, IT Infrastructure Support, Database Support, Application Support to become ITIL® Certified as they know that have an idea of what to expect from an ITIL® Certification Holder, as opposed to someone else with the same Degree/Diploma but no ITIL® Certification.

Quick Query

    With an overall experience of delivering 300+ ITIL® 4 Foundation Certification to 5,000+ participants, KnowledgeWoods has emerged as a Trusted Partner for the ITIL® 4 Foundation Certification Initiative.

    We understand what ITIL® Certification means to you, and as such, provide you multiple training modes like Classroom, LIVE Learning & e-Learning to prepare for ITIL® Certification and Prepare for a career in IT Infrastructure Services role.

    Key Features

    • If you Fail to clear your ITIL® Foundation Exam at the First Attempt, We will PAY your Training Fee Back
    • Assessing Participant’s Profile and Advising on How ITIL® Certification Can Add Value
    • PEOPLECERT Accredited Courseware
    • Best-in-Class Program Deliverables
    • More than 97% Success Rate for First Time Exam Takers
    • Proven Learning Model based on Bloom’s Taxonomy
    • Strategy to Clear ITIL® Certification Exam at First Attempt
    • Mock Tests with Graphical Reports to Assess your Preparation Level
    • Query Handling Facility over E-mail
    • Dedicated & Toll Free Customer Support for ITIL® Application Submission, Exam Booking
    • Comprehensive Participant Feedback Mechanism


    Delivered by an experienced ITIL® Certified Trainer & Practitioner, KnowledgeWoods ITIL® 2011 Foundation Certification Program objectives are:

    • Expose participants to internationally recognized Best Practice terminology, structure, basic concepts, and the core principles of ITIL® 2011 Foundation Certification practices for Service Management.
    • Help Participants Prepare to clear the latest ITIL® 2011 Foundation Certification Exam at the very First Attempt

    Program Outline

    Module No. Module Name Topics Covered
    Module I Introduction
    • Basic Introduction to ITIL® 2011 Foundation Level Examination
    • Service Management as a Practice
    Module II Service Life Cycle
    • Goals & Objectives of Life Cycle Components
    • Overview of the ITIL® Library
    Module III Generic Concepts and Definitions
    • Understanding of ITIL® terminologies, fundamentals & principles
    Module IV Key Principles and Models
    • Introduction to entire Lifecycle Stream
    Module V ITIL® Processes
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    Module VI ITIL® Functions
    • Service Desk Function
    • Technical Management & Application Management
    • IT Operations Management & IT Operations Control
    • Facilities Management
    Module VII ITIL® Roles
    • Key Service Management Roles
    • Responsibilities of Process Owner, Process Manager, Service Owner & Process Practitioner
    • RACI Model
    Module VIII Service Strategy
    • Management of Service Portfolio
    • Business Relationship Management
    • Financial Management for IT services
    Module IX

    Service Design

    • Service Level Management
    • Service Catalogue & Availability Management
    • Supplier Management
    • Capacity management & Design Coordination

    Module XService Operation

    • Understanding Incident Management & Problem Management
    • Overview of Event Management, Request Fulfillment & Access Management

    Module XIService Transition

    • Study of Change Management
    • Knowledge Management
    • Release & Deployment Management
    • Transition Planning & Support
    • Service Asset & Configuration Management

    Module XIIContinual Process Improvement

    • Understanding the 7 Step Improvement Process

    Module XIIITechnology & Architecture

    • Service Automation
    • Service Management Processes
    • Integrating Various Components


    Am I Eligible for ITIL® 2011 Foundation Certification Examination?

    Before a candidate opts in to prepare/apply for ITIL® 2011 Foundation Level Examination, it is important for him/her to know if he/she is eligible for the ITIL® certification.

    So, If you are responsible to Provide/Support/Maintain:

    • IT Infrastructure, Data Centers, Facility, Critical Equipment etc.
    • Telecom Service Delivery, Network Management, Enterprise Services etc.
    • Software Support/Help Desk
    • Process Delivery in industries like Travel, Real Estate, Healthcare, Automobile etc.

    And, your Job Profile is similar to:

    • Executive/Assistant Manager/Manager/Head IT
    • IT Infrastructure, System Admin/Operations, Production Support, Network Admin
    • IT Helpdesk Management Professional, Desktop/Application Support
    • Service Delivery Staff, Project Management Personnel

    With Minimum Two (2) Years of Work Experience – You must consider ITIL® 2011 Foundation Level Certification Today!

    However, to obtain ITIL® Certification, you must first demonstrate that you are eligible by meeting the following eligibility requirements:-

    ITIL® 2011 Foundation Exam Eligibility
    • Candidate should be aware of the core principles of ITIL® practices for Service Management
    • Candidate should also possess appropriate knowledge of the typical ITIL® terminology and structure at Comprehension and/or Awareness Levels

    Both the Eligibility Requirements for this level of ITIL® 2011 Foundation Certification can be met by attending KnowledgeWoods ITIL® 2011 Foundation Level Certification Training Program.

    Kindly Note: ITIL® eligibility requirements are subject to change by the AXELOS Limited.

    Course Fee

    Typically, there are two costs associated with ITIL® Foundation Certification:

    1. ITIL® Training Cost
    2. ITIL® Foundation Certificate Exam Cost

    ITIL® Foundation Training Cost varies on a variety of factors like location & mode of delivery – Classroom, e-Learning & LIVE Learning.

    Also, ITIL® aspirants have an option to book paper-based or Online ITIL® Foundation Exam.

    Feel free to write to us at with your location and preferred mode of delivery. Our ITIL® Certification Expert will get back to you with relevant details.

    45 Days – Passing Assurance

    KnowledgeWooods works closely with ITIL® aspirants worldwide to help them become Aware, Prepare Well, and Successfully Clear the ITIL® Foundation Certification Examination at the VERY FIRST ATTEMPT.

    All our ITIL® Foundation Programs (with exams) are backed by Unique Offer – Pass the ITIL® Foundation Exam at First Attempt or We’ll PAY your Training Fees Back!

    Important: Please note that the 45 Days – Passing Assurance is valid only for those who apart from attending the KnowledgeWoods ITIL® Foundation Training Program in Classroom, Live-Learning or E-Learning mode, also choose to write the ITIL® Foundation Certification Exam through KnowledgeWoods Consulting Only!

    Training Delivery Mode

    Live Learning

    For further program details, please feel free to speak to our program coordinator at

    Phone: 0124-4259661, 9071110220 or Mail: info@diis.interntional

    You may also fill the query form on this website, and we shall get back to you soon.